Returns & Exchanges
At Mandaue Foam, we strive to ensure your home shopping experience is seamless, offering a 7-day return and exchange window for items that do not meet our quality standards or arrive with manufacturing defects.
Initiate Your Request
Contact our customer service team or visit the nearest Mandaue Foam showroom within 7 days of receipt with your original sales invoice and photos of the item.
Quality Assessment
Our quality control team will inspect the product to verify the reported defect or damage, ensuring it is in its original condition and packaging.
Approval and Processing
Once your return is approved, you may opt for a direct replacement of the same item or choose a store credit voucher for your next home furnishing purchase.
Item Exchange
For approved exchanges, you can drop off the item at our warehouse or schedule a pickup for bulky furniture pieces, subject to applicable delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing